We hate to hear your experience didn't go as planned!
Use this form to request a refund and please keep in mind you are not automatically eligible for a refund by filling out this form. The Terms & Conditions of your purchase were accepted upon purchase. Any request that does not abide by these terms will receive automatic denial during review.
How do refund applications work?
1. Submit your request
2. Allow up to 72 hours to process
3. We will follow up by e-mail or call in case we need more information
4. Receive your preferred refund option up to seven days following approval.
If you need assistance or clarification, please give us a call at 1-888-992-3736, if outside the U.S. +1-312-267-2579, or e-mail us.
Thank you for allowing us to book your adventure, we can't wait for the next one!
